SNP Software Technology has ready software’s that can be customized as per the client
Core Sales, Marketing
Access Control by Team
Web To Lead Forms
Support and Collaboration
PP is completely web based
PP is focused on simple concepts and usability to provide an easy to use solution
PP organizes your projects into Milestones, Messages, Tasklists, Tasks and Files.
E-mail notifications for new milestones, tasks, messages and comments mean that your users can stay in
the loop without checking the site.
Free and Open:
ProjectPier is open source and Free Software, and will always be free as in speech and as in beer (Honest
Public Licence, modified GPL)
PP allows an unlimited number of Projects, Clients, Users, and every other object. ProjectPier wants to
help you get things done, not get in the way.
Multi-client capability lets you manage projects of different clients simultanously
Complete flexibility regarding allocation of users to projects
3-Level rights management :
o 2.User of owner company
o 3.User of client company
Possibility to limit rights of client users per project :
o 1.Manage messages
o 2.Manage tasks
o 3.Manage milestones
o 4.Upload files
o 5.Manage files
o 6.Assign tasks to members of owner company
o 7.Assign tasks to members of other clients
Messages and task lists can be linked to milestones
Versioning can be used to manage revisions of uploaded files.
Tags can be used to categorize messages, tasks, milestones, and files.
Fulltext search per project covering messages, tasks, milestones, and files
Privacy: Messages, tasks, milestones, files, and comments can be flagged as 'private', hiding sensitive
information from clients
Simple form generator (forms can be used to create tasks or comments)
Web-based Platform :
osTicket is a web-based multi-user customer support platform. No local installation required. Access it
anytime – from anywhere.
Customer Portal :
All support requests and responses are archived online. User can login using email and ticket ID. No user
account or registration required to submit a ticket.
Configurable automatic reply sent out when a new ticket is opened or a message is received
Email Integration :
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and
Role-based Access :
Control staff's access level based on assigned groups, departments and teams.
Collision Avoidance :
Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.
Ticket Assignment :
Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.
Ticket Transfer :
Transfer tickets between departments to make sure it's being handled by the correct staff.
Due Dates :
Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on
missed due dates.
Alerts & Notices :
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Dashboard & Reports :
Get system overview and basic historical statistics on tickets count and status per department, staff and
Canned Responses :
Predefined responses for frequently asked questions. Ticket variables supported for personalized
Internal Notes :
Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken,
when, and by whom.
Attachment Support :
Allow web or emailed attachments. Configurable file type whitelisting to enhance security.
Email Templates :
Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket
variables supported for personalized messages.
Ticket Filters :
Apply conditional rules to route incoming tickets to the right departments or staff members, and action
Service Level Agreements :
SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices
on missed due dates, and priority escalation.